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Frequently Asked Questions

• At what time is check-in?

Check-in can be made from 3.00 pm until 8.00 pm. If you plan to arrive outside these times please advise us in advance.

• At what time is check-out?

Check-out must be made before 10.00 am.

• Is breakfast included in the price?

Breakfast is included for guests staying in the rooms. For guests staying in the apartments it is available against payment of a surcharge of € 10 a day per person. 

• What time is breakfast served?

Breakfast is served every morning from 8.00 am to 10.00 am in the breakfast rooms or on the panoramic terrace.

• At what time can I use the swimming pool?

The pool is open from 8.00 am until 7.00 pm

• Is it prohibited to use the pool outside these hours?

Yes, it is strictly prohibited due to the cleaning operations.

• How far away is San Gimignano?

Guardastelle is approximately 2 km away from San Gimignano. It takes about 10 minutes by car and 20 minutes on foot to arrive at the gateway to the town.

• How much deposit must I pay to confirm the booking?

The deposit requested is equal to 50% of the total amount of the booking.

• At what stage will the reservation of my room be secured?

The reservation of your room will be secured after you have paid the confirmatory deposit equal to 50% of the total amount of the booking or upon confirmation of your credit card details as a guarantee.